FMT Pay - Privacy Policy
Last updated: 11.06.2026
Effective date: 11.06.2026
Fluid Management Technology Pty Ltd (“FMT”, “we”, “us”, or “our”) operates the FMT Pay (the “App”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the App.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Scope
This policy applies to the FMT Pay on iOS and Android. It does not replace FMT’s general website privacy policy, but it is the primary policy for App-specific data practices.
2. Who we are and how to contact us
Data controller: Fluid Management Technology Pty Ltd
Website: https://fmtweb.com
Support: https://fmtweb.com/au/fmt-pay/support
Privacy enquiries: https://fmtweb.com/au/fmt-pay/privacy-policy
3. Information we collect
3.1 Information you provide
When you register and use the App, we may collect:
Account details: name, email address, mobile phone number, password (stored in hashed form on our servers), and country (Australia or United States).
Verification data: one-time passwords (OTP) sent by SMS or email for signup, login, or password reset.
Payment-related information: payment method details you add (e.g. card alias, masked card details, receipt email if provided). Full card numbers are handled by our payment processor, not stored in full by the App.
Transaction information: fuel payment amounts, station and pump details, transaction status, date/time, and receipts.
Support / issue reports: problem type, description, and related transaction ID when you report an issue from transaction history.
3.2 Information collected automatically
When you use the App, we may collect:
Authentication tokens and basic account/session data needed to keep you signed in.
App preferences stored on your device (e.g. last selected fuel type, biometric login preference).
Technical/log data such as device type, operating system, app version, and API request metadata needed to operate and secure the service.
3.3 Information from device permissions (only if you allow)
The App may request access to:
The App does not request access to your photo library, microphone, or contacts.
4. How we use your information
We use personal information to:
Create and manage your account
Authenticate you (password, OTP, optional biometric unlock)
Let you find stations, select pumps, and pay for fuel
Process payments through our payment partners
Show transaction history and receipts
Respond to support requests and reported issues
Improve reliability, security, and fraud prevention
Comply with legal obligations
We do not use camera or biometric data for advertising, profiling, or sale to data brokers.
5. Camera and QR codes
6. Biometric authentication (Face ID / Touch ID) — Face data
The App offers optional biometric login using your device’s Face ID or Touch ID.
Important:
Biometric verification is performed locally on your device by Apple or Google’s operating system.
FMT does not collect, receive, store, process, or share facial images, facial geometry, face maps, fingerprint images, or other biometric templates.
The App only receives a success or failure result from the device.
If you enable biometric login, the App may store on your device:
your preference to use biometrics, and
a login identifier (email or phone) and session token after you have signed in with your password — not biometric data.
You can disable biometric login at any time in Settings within the App.
Disabling biometric login or signing out removes related stored credentials according to our logout flows.
Retention of face data: Not applicable — we do not collect or retain face data.
Sharing of face data: Not applicable — we do not share face data with third parties.
7. Location information
If you grant location permission:
We use your location while you use the App to show nearby stations and distances.
Location coordinates may be sent to FMT servers to retrieve station lists.
We do not use location for background tracking.
You can deny or revoke location access in device Settings; some features (e.g. nearby station sorting) may not work without it.
During signup, location may optionally be used once to suggest your country (Australia or United States).
8. Payments and third-party processors
Payments are processed using third-party payment services, including:
TNS / Webbank (card tokenisation and payment processing)
Apple Pay (on supported iOS devices)
Google Pay (on supported Android devices, where enabled)
When you pay:
Card and wallet details are handled according to the processor’s and wallet provider’s terms and security standards.
FMT receives transaction results, tokens, and limited card metadata needed to complete payments and show receipts — not your full card number.
Map display may use Mapbox (and on some platforms map-related services), which receive location/map data necessary to render the map.
We do not sell your payment information.
9. How we store and protect information
10. How long we retain information
We retain personal information only as long as needed for the purposes in this policy, including:
Account data: while your account is active and for a reasonable period after closure, unless a longer period is required by law.
Transaction and payment records: as required for accounting, dispute resolution, and legal compliance (which may include minimum retention periods under applicable law).
Device-stored session data: until you sign out, disable biometric login, uninstall the App, or clear app data.
Face/biometric data: not retained by FMT (we do not collect it).
11. Disclosure of information
We may share personal information with:
Payment processors (e.g. TNS / Webbank, Apple, Google) to process transactions
Infrastructure and service providers that help us host and operate the App (under confidentiality obligations)
Regulators, courts, or law enforcement when required by law or to protect rights, safety, and security
We do not sell your personal information.
12. International use
The App is intended for users in Australia and the United States. If you use the App from another country, your information may be processed in Australia, the United States, or where our service providers operate.
13. Your choices and rights
Depending on your location, you may have rights to:
Access or correct your personal information
Request deletion of your account (subject to legal retention requirements)
Withdraw consent for optional features (camera, location, biometrics) via device or App settings
Opt out of marketing communications (if applicable)
To exercise these rights, contact us using the details in Section 2.
14. Children
The App is not intended for children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
15. Links and deep links
The App may open links to FMT websites (e.g. support, terms, this policy) and handle deep links such as FMT Pay . Third-party websites have their own privacy practices.
16. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. Continued use of the App after changes means you accept the updated policy.