4 min
Introducing the FMT Knowledge Base
Harrison Court
On this page
4 min
Creating a 24/7 knowledge base for our users
You log into your system to download your data for EOM Reconciliation due ASAP, but to your shock, nothing is appearing!
You reach for the phone and call support, but the operator (if you can reach one) asks you to make an appointment or raise a ticket through their system, refusing to assist over the phone.
You send an email to their support team but get an automated response stating that an agent may take up to 3 business days to respond.
All of this work, only to leave you in the dark about an appropriate solution.
Unfortunately, this is the reality of many Fuel Management Systems today; an immediate lack of support, with no ability to find resources to assist.
Our FMT Support Team saw these common frustrations as intentional roadblocks placed by companies. As the landscape of fuel management changes, so has customer service requirements.
A Solution at Everyone’s Fingertips
The FMT Knowledge Base is a repository of information, guides, and documentation about everything FMT. It offers on-demand support by addressing common issues and questions raised by FMT customers.
We identified our customer’s most common questions and frustrations, analysed where customers struggled and exceeded with tasks, and reflected on how customers responded to prompted solutions, which allowed FMT to create a knowledge base curated for customers in mind
FMT believes that support should be open and accessible, and the Knowledge Base is no exception. The FMT Knowledge Base is Public and Free to Use. No need for a SmartFill account or pay to gain access; Ask a query and find articles in seconds.
If you can’t find an article or still have questions, don’t worry; our industry-defining Support Team is available 24/7 through email or phone.
Available now to everyone, to view the knowledge base Click Here
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Introducing the FMT Knowledge Base
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