FMT Pay Support
Find answers to common questions about FMT Pay below, or contact our support team if you need further help.
Getting Started
FMT Pay lets you pay for fuel directly from your phone at SmartFill-enabled stations. Find a nearby station, select your pump, and pay securely — no cash, no card terminal.
FMT Pay is available on the App Store for iOS and Google Play for Android. Search for "FMT Pay" to download it for free.
No — you can scan the QR code at the pump and pay without creating an account. However, creating a free account unlocks extra features like saved payment methods, automatic receipt storage, and transaction history.
Download FMT Pay and tap Sign Up on the home screen. Enter your email address, create a password, and follow the prompts to set up your account.
Open FMT Pay and use the map to browse SmartFill-enabled stations near your location. You can see which pumps are available before you arrive.
Using the App
Once you've found your station in FMT Pay, select your pump number from the list and proceed to payment.
Scan the QR code displayed at the pump using your phone camera or the in-app scanner. You'll be taken straight to the payment screen for that pump — no manual selection needed.
You can manually find the station and select your pump directly in FMT Pay. Search for the station by name or use the map, select your pump number, and proceed to payment as usual.
You can pay with Visa, Mastercard, Apple Pay, Google Pay, or Account Cards. You can save your preferred payment method for faster checkout next time.
Payments & Receipts
When you start fuelling, FMT Pay places a temporary hold on your payment method to confirm your card has sufficient funds. This is not an actual charge — it's a security step. The hold is released once your transaction is complete and you are only charged for the exact amount of fuel you pumped.
You are always charged the exact amount of fuel you pumped, not the pre-authorised amount. If you see two amounts on your bank statement, the pre-auth hold will disappear within a few business days depending on your bank.
All receipts are saved automatically to your account. Go to the Transactions section in FMT Pay to view, download, or share them anytime.
Go to the Transactions section in FMT Pay, select the receipt you'd like to export, and tap the share or download icon to save or send it.
Account
Go to Settings in FMT Pay and select Payment Methods to add, update, or remove a card.
You can submit an account deletion request here.
Troubleshooting
Make sure your camera lens is clean and you're holding your phone steady. If it still won't scan, you can manually find the station and select your pump in the app.
Check that your card details are up to date in Settings. If the issue continues, try a different payment method or contact your bank.
If the pump doesn't start within a few seconds of approving payment, do not attempt to pay again. Your pre-authorisation hold will be released automatically and you will not be charged. If the issue persists, contact the station attendant.